Everything you need to know about how we work with contract accounts — pricing, artwork, turnaround, shipping, and payment.
Contract pricing is available to approved business accounts only. To qualify, you must operate as one of the following: a screen printer or decorator, an embroidery shop, a promotional products distributor, a graphic design agency, a reseller, or a licensed business purchasing for resale. Consumer accounts are not eligible for contract pricing and will be redirected to www.eastbayprints.com.
Account applications are reviewed within 1 business day. East Bay Prints reserves the right to approve or decline any application at its discretion.
Prices displayed on this portal reflect contract wholesale rates for approved accounts. Pricing is subject to change without notice. Volume pricing tiers are available on most products — the more you order, the lower the per-unit cost. For large volume orders or custom quotes, use the Get a Quote form.
Contract pricing does not apply to rush fees, freight, setup charges, or digitizing fees, which are billed at standard rates.
We work with production-ready artwork. Submitting print-ready files avoids delays and additional art charges. General requirements by method are listed on the Printology page. The following applies across all methods:
Standard turnaround is 5–7 business days from the date of written artwork approval. Turnaround begins upon art approval, not order placement. Rush production is available on most methods for an additional fee — contact your account rep to confirm availability before committing to a client deadline.
All contract orders are shipped blind by default. This means:
A spoilage allowance of up to 2% of the order quantity (minimum 1 piece) is standard on screen printing and embroidery orders. This means we may produce slightly more or fewer pieces than ordered within this tolerance. If the final count falls below the ordered quantity, we will reprint the shortage or issue a credit — your choice.
In the event of a misprint or production error on our part, we will reprint or credit the affected pieces at no charge. Claims must be submitted within 5 business days of delivery with photo documentation.
All orders are prepaid by default (credit card or ACH). Net-30 terms are available for established accounts with a minimum of 6 months of order history and a completed credit application. Net-30 accounts are subject to a credit limit and may be revoked for late payment.
Accepted payment methods: Visa, Mastercard, American Express, Discover, ACH/bank transfer, and check (with prior approval).
Orders may be cancelled without penalty prior to artwork approval. Once production has begun, cancellations are not accepted and the full order amount is due. Returns are not accepted on custom-decorated goods unless the error is on our part.
East Bay Prints will not disclose the identity of contract accounts to end customers, nor will we contact your clients directly. We understand that your client relationships are your business, and we respect that boundary completely.
For questions about these terms, contact your account rep directly or use the Contact page. We're here to make the process easy.
Apply for a wholesale account and start ordering at contract rates today.
