Returns

To return a East Bay Prints - Contract product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at [email protected]  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: We're happy to help if there's an issue with the decoration or the product itself, but we cannot accept returns due to ordering the wrong size. Items that show any wear are not eligible for return. All returns must be requested within 30 days of receiving your order.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

East Bay Prints - Contract - Returns
55 Main St
Broomfield, Colorado 80020
United States

 

Returns Policy — East Bay Prints
East Bay Prints · Policy

Returns Policy

Last updated: April 2025

Our Commitment to Quality

At East Bay Prints, we stand behind every order we produce. Because all of our products are custom-made to your specifications, our return policy is structured around production errors and quality issues rather than change-of-mind returns.

100% Satisfaction Guarantee: If we made an error in production, we will reprint or refund your order — no questions asked.

What Qualifies for a Return or Reprint

We will issue a full reprint or refund for orders that have:

  • A production defect (misprints, ink errors, embroidery errors not present in the approved proof)
  • Incorrect items shipped (wrong product, wrong size, wrong color)
  • Significant color deviation from the approved digital proof
  • Damage caused during production or shipping

What Does Not Qualify for a Return

Because our products are custom-made, we cannot accept returns for:

  • Errors in artwork that were present in and approved via the digital proof
  • Spelling or design errors approved by the customer
  • Change of mind or order cancellations after production has begun
  • Slight color variations inherent to the printing process
  • Size exchanges (please review size charts carefully before ordering)

How to Request a Return or Reprint

To initiate a return or reprint request, please contact us within 7 days of receiving your order with the following:

  • Your order number
  • A clear description of the issue
  • Photos showing the defect or error

We will review your request and respond within 1–2 business days with a resolution.

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days. Reprints will be produced and shipped at no additional charge using standard turnaround times.

Order Cancellations

Orders may be cancelled without charge before production begins (i.e., before proof approval). Once production has started, cancellations are not accepted and no refund will be issued.

Contact Us to Start a Claim

Email: [email protected]

Phone: (925) 237-1690

Please include your order number and photos of the issue.

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