What We Guarantee

East Bay Prints guarantees that every order we produce will:

• Match the approved digital proof in terms of design placement, colors (within normal print tolerances), and decoration method.
• Be free from production defects including misprints, ink smears, embroidery errors, or damage caused during production.
• Be the correct product, size, and color as specified in your order.
• Arrive in good condition — if shipping damage occurs, we'll make it right.

What Happens If Something Is Wrong

If your order doesn't meet our quality standards or doesn't match the approved proof, contact us within 7 days of receiving your order. We'll review the issue and offer one of the following resolutions:

• Reprint: We'll reproduce your order at no charge using standard turnaround.
• Refund: We'll issue a full refund to your original payment method.
• Credit: We'll apply a store credit toward a future order.

The resolution offered will depend on the nature of the issue. We'll always work with you to find the best outcome.

Limitations

Our guarantee covers production errors and defects on our end. It does not cover:

• Errors in artwork that were present in and approved via the digital proof
• Normal color variation inherent to the printing process
• Sizing issues when the correct size was produced as ordered
• Change-of-mind cancellations after production has begun

Our Commitment

We've been doing this since 2006. Our reputation is built on quality work and standing behind it. If you're not happy, we're not done. That's not a marketing line — it's how we operate.